Refund policy
Unfortunately, we cannot accept returns for change of mind outside of the statutory cancellation rights described below. Please inspect your order upon reception and contact us immediately at thebodymoveable@outlook.com (with photos of the issue) if the item is defective, damaged, or if you receive the wrong item. We will evaluate issues on a case-by-case basis and, if the item is confirmed to be defective or damaged, we will offer a resolution, which may include a replacement, store credit, or a refund.
Return shipping
If a return is required, the customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case we will cover it. In some cases, we may waive the return requirement entirely and issue a refund without the item being returned, at our discretion.
If a return is required, the customer is responsible for return shipping costs unless the item is defective, damaged, or incorrect, in which case we will cover it. In some cases, we may waive the return requirement entirely and issue a refund without the item being returned, at our discretion.
Import duties, taxes, and customs charges
Any import duties, taxes, VAT, or carrier handling fees charged on international orders are levied by the destination country’s customs authority and carrier, not by us. These charges are the responsibility of the recipient and are not collected by us at checkout. Because they are not paid to us, we cannot refund them; any refund we issue covers the order total paid to us (the item and, where applicable, the original shipping charge) and does not include import duties, taxes, or customs charges paid to a third party.
Any import duties, taxes, VAT, or carrier handling fees charged on international orders are levied by the destination country’s customs authority and carrier, not by us. These charges are the responsibility of the recipient and are not collected by us at checkout. Because they are not paid to us, we cannot refund them; any refund we issue covers the order total paid to us (the item and, where applicable, the original shipping charge) and does not include import duties, taxes, or customs charges paid to a third party.
European Union 14-day cooling-off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. Return shipping costs for cancellations under this right are the responsibility of the customer. To start a return, you can contact us at thebodymoveable@outlook.com.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. Return shipping costs for cancellations under this right are the responsibility of the customer. To start a return, you can contact us at thebodymoveable@outlook.com.
United Kingdom 14-day cancellation period
If the merchandise is being shipped into the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. Return shipping costs for cancellations under this right are the responsibility of the customer. To start a return, you can contact us at thebodymoveable@outlook.com.
If the merchandise is being shipped into the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Your item must be in the same condition that you received it, unused and in its original packaging, and you will need the receipt or proof of purchase. Return shipping costs for cancellations under this right are the responsibility of the customer. To start a return, you can contact us at thebodymoveable@outlook.com.
You can always contact us for any return questions at thebodymoveable@outlook.com. When contacting us about a return or cancellation, please include your order number and any other relevant details you can provide so we can assist you as quickly as possible.